How do I place an order online?
HOW TO SHOP ONLINE?
Shopping at muglerusa.com: an overview
Find your products. Use our search engine. For product information, click on the product page for reviews, ingredients and details about the range.
Add the product to your shopping bag. Select size or form as required and then click the "Add to bag" icon. A window will appear confirming the product has been added to your bag. You can then continue shopping and browsing the website. To view the contents of your shopping bag, click on "View Shopping bag." Please note that online purchases are limited to three pieces of any one product. If you wish to get more than three pieces, please contact our call center at 1 (877) 843 7968 from 9:30am to 6:30pm EST Monday - Friday (except Holidays).
View your shopping bag. You can access your shopping bag at any time by clicking the "shopping bag" icon at the top right of every page. You can modify quantities and add or delete items. When you are ready to purchase, click the “Go to checkout” button and read our Terms and Conditions carefully.
Place your order. Once your order has been submitted, a "Thank You" page will be displayed to confirm the reception of your order. An email confirmation and receipt will also be sent shortly after your order was submitted. If your order confirmation does not arrive within 24 hours of submission, please contact us by phone at 1 (877) 843 7968 (9:30am to 6:30pm EST Monday - Friday, except Holidays) or via the contact form.
All products at Muglerusa.com are available for sale in the U.S.A. If an item is out of stock, you will not be able to add it to your shopping basket, but it may be available in a store near you. You can find your nearest stockists using our Store Locator.
If a product becomes unavailable after your order has been placed, we will notify you by email. We will only charge you for products you receive.
Don't forget your complimentary samples! During checkout you can choose up to five samples you would like packed with your order. Your samples will be automatically added to your shopping bag and you will see them listed along with your merchandise on the "Order Confirmation" page. If your order is not completed during this visit, the samples will be removed from your shopping bag and may no longer be available. Products and gifts are not redeemable for cash. If you do not want any samples just click on " Continue to shipping" without choosing samples and go directly to your shipping information.
Due to the limited nature of free samples, we regret we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Samples are shipped with merchandise purchases ONLY.
There is a specific alphanumeric code associated with each online promotion that you can use to redeem the promotion. There may be a minimum merchandise purchase requirement (taxes and shipping are excluded). Please note e-Gift Cards are not considered merchandise and do not count towards the minimum purchase requirement. Enter the full code in the "promotion code" field in the "Order Summary "on the "Shopping bag" page or during the checkout process. You will see the promotion reflected in your shopping bag on the "Order confirmation" page. Promotion codes may be case sensitive. All promotion codes are available for a limited time, while supplies last and cannot be use once expired.
Special Offers and Gifts
Special offers are available in the "Special Offers" section of the site, including box sets and special Internet offers. In the “Gifts” section you can choose form exclusive beauty sets and bundles. Please see terms and condition on special offers page more specific to the promotion. Mugler reserves the right to cancel an order(s) in the event of promotional misuse or suspicious activity. The customer will be contacted to advise if their order has been cancelled due to this reason.
Free complimentary Samples
Why is my phone number required?
Can I ship my order to an address other than my home address?
When placing an order you may enter a separate delivery address.
The order will be delivered to the address indicated.
The "My Account" area also offers an address book feature, allowing you to save different delivery addresses.
Can I ship my order outside the U.S?
How long will my order take to arrive?
- Economy - FREE with any order in the US (Value: $5): UPS SurePost (6-8 business days). UPS SurePost does not deliver to commercial addresses
- Standard - $8.00: UPS Ground (3-5 business days)
- 2nd Day - $15.00: (UPS 2nd Day (Order by 12:30PM EST) – Note this shipping method can be called expressed sometimes.
- Overnight - $20.00: (UPS Overnight (Order by 12:30PM EST)
Free economy shipping on any order all year long!
INFORMATION ABOUT SHIPPING
We offer Free Economy Shipping on any order all year long.
Your order will be prepared by the logistics center located in Orangeburg, NY (United States), and then dispatched by UPS. Your order will reach you within 1 to 8 days.
An order can be delivered to one address only. If you require sending orders to multiple addresses you will need to place a separate order for each address.
To ensure that there are no mistakes with addresses and to check that our shipping company has all the correct details, we use a system that verifies your address using your postcode.When the warehouse has prepared and packed your order and it is ready to be shipped, you will be receiving a Shipment Confirmation e-mail in your inbox. The majority of our orders are shipped within 1 - 2 business days after placing the order online. The e-mail contains the details of your shipment as well as a tracking number to use the UPS website to track your order.
All orders shipping to a PO Box do not qualify for Economy, 2nd day and Overnight shipping. Orders using a PO Box address will be shipped through UPS Surepost.
The following shipping methods are available from Mugler.com:
- Economy shipping (6-8 Business Days):FREE (Value: $5)
We offer Free Economy shipping on any order all year long.
Orders are typically delivered within - 6– 8 business days for Economy service. Actual delivery time depends on shipping distance and may vary.
Delivery to some remote addresses may require up to 2 additional days.
- Standard shipping (3-5 Business Days): $8
- 2nd Day shipping (2 Business Days): $15
Orders are typically delivered by the end of the second business day after they are shipped.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 1 pm Eastern Standard Time. All other orders will be shipped in 1-2 business days from the day that credit approval and/or other verifications are completed, unless the same takes place after 1 pm Eastern Standard Time, in which case the order will be shipped on the following business day.
Some locations in Alaska, Hawaii, and remote areas may require additional transit time.
- Overnight (1 Business Day): $20
Orders are typically delivered by 3 pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30 pm (Local Time) the next business day after they are shipped.
Available for shipments to addresses within the 50 contiguous states and to limited addresses in Alaska and Hawaii.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30 pm Eastern Standard Time/9:30 am Pacific Standard Time.
All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30 pm Eastern Standard Time/9:30 am Pacific Standard Time., in which case the order will be shipped on the following business day.
Free shipping on any order all year long!Orders placed on Mugler.com can only be delivered to addresses within the 50 United States. Sorry, we currently cannot deliver to territories, military addresses or international destinations. For Alaska and Hawaii, please contact our customer service center about delivery options. Please call 1 (877) 843 7968 from 9:30am to 6:30pm EST Monday - Friday (except Holidays). Orders are prepared and delivered on business days (Monday-Friday, excluding bank holidays). Shipping fees are not eligible toward rewards programs or promotions.
Is my online payment secure?
What can I do if my payment is declined?
When will a payment be deducted from my account?
The following methods are accepted for payment:
- American Express
When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.
For your security, your billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.
What should I do if I am having trouble placing an order?
What should I do if I can’t complete the checkout process?
When will my order be processed?
Where do I find my order number?
How can I check the status of my delivery?
How can I track my order?
You will receive a confirmation email from MUGLER after your order is received. If you do not receive this email within 24 hours please call us at 1 (877) 843 7968 (9:30am to 6:30pm EST, except Holidays).
You will receive an e-mail when your order is shipped, containing tracking information for your package. If you have a MUGLER registration, you can track the status of your order from your own personal area by clicking on “My orders” on the “My account” section. You'll be then able to check all your previous orders.
If you wish to cancel or change your order before it has been shipped, please call us at 1 (877) 843 7968 (9:30am to 6:30pm EST Monday - Friday, except Holidays). An order cancellation e-mail will then be sent to you. Your credit card will not be charged.
Please note that as we generally dispatch orders within 1-2 days therefore it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Return Policy.
How do I change or cancel an order?
I haven’t received my order?
The order I received doesn’t match the one I placed.
What is your refund policy?
How do I make a return or exchange?
We welcome the return of products purchased on Mugler.com within 30 days of the original ship date.
To make a return, please complete the return form, affix the return label and sent the box back to use with a carrier of your choice
How do I return a faulty product?
How are refunds issued?
I returned a product or an order but I haven’t heard anything.
We wish to ensure your complete satisfaction every time you shop at Muglerusa.com. We will gladly accept the return of any unused item purchased on Muglerusa.com within 30 days of purchase. We cannot accept items that have been opened unless the product is damaged or defective. If you receive a damaged, defective or incorrect item, please contact us immediately for assistance at 1 (877) 843 7968 (9:30am to 6:30pm EST Monday - Friday EST, except Holidays)
- Item(s) must be returned to us, unopened and in original packaging, with all accessories, within 30 days of the shipping date.
- Returned packages must be returned prepaid. Please note we are unable to accept C.O.D. deliveries.
- Refunds are made to the original form of payment, with the exception of e Gift Cards, in which case a new electronic Gift Card will be emailed to the original recipient.
- E Gift Cards cannot be refunded or returned for credit.
- If the returned item is part of a Set, all products in the Set must be returned.
- Please be careful and check the message of your engraved bottle (spelling and icons) carefully before adding the product to your shopping bag and processing payment. Engraved bottles cannot be returned, exchanged or refunded.
How to Return Your Order?
15 Olympic Drive
Orangeburg, NY 10962
If the return form is not available, please include your name, email address, order number and item number along with the reason for return.
If you have any questions regarding a return order, please do not hesitate to call us at 1 (877) 843 7968 or email us at Customerservice@usa.mugler.net, and we will be happy to assist you.
- 1. On the return form, please print the product item number, description, quantity and reason for each product returned.
- 2. Carefully pack your return in the original package with the completed Return Form to prevent damage during transit and ensure the quickest processing.
- 3. Affix the return label and send the box back to us with a carrier of your choice (we suggest registered email).
- 4.If a return label is not available, please address your package to: MUGLER 15 Olympic Drive Orangeburg, NY 10962
What products are available on the site?
Is Thierry Mugler personally involved in the creation of his perfumes?
What is the difference between an Eau de Toilette, an Eau de Cologne and an Eau de Parfum?
Is MUGLER Cologne for men or women?
Does MUGLER Cologne stand up well on the skin?
How can I spot fake MUGLER perfume?
There are many ways to help you determine whether your product is genuine. This page on the MUGLER website shows you a number of ways you can see whether a product is authentic or not. But the best way to ensure you only receive genuine MUGLER products is to:- Shop online at muglerusa.com
- Purchase at one our authorized retailers. Click here to visit our store locator and find your closest retailer.
Are your products tested on animals?
How do I know if my bottle is refillable?
How can I refill my refillable bottle?
I refilled my bottle at a Source, and the perfume now seems different. Is this normal?
The spray system on my refillable star has broken. What should I do?
My cap isn't working, what can you do?
Circle Clients can get a replacement cap if their bottle cap is faulty or damaged.
Write to the ""Celestial Concierge"" using the link in the Circle area. You can also call 1 (866) 868 4537 (9:30am to 6:30pm EST Monday - Friday EST (except Holidays)) New caps are not available in store.
Is it the same perfume in the A*Men Metal and Rubber sprays?
My metal A*Men spray bottle is stained. What can I do?
Why isn't the A*Men Rubber spray refillable?
Why is A*Men called Angel*Men in some countries? Are they different perfumes?
How are fragrances engraved?
MUGLER Parfums offers a unique service which allows you to personalize your favorite fragrance bottles and keep them forever! Perfume bottles are engraved by machine. We do not offer color engraving. All engravings are frosted only.
What can I engrave on my fragrance?
Your bottle will be engraved in the Univers font. You can use both upper case and lower case letters as well as numbers and punctuation. You can also personalize your engraved perfume with one or several pictograms from the choices offered. Unfortunately, we cannot engrave any personal pictogram.
The number of characters you can engrave depends on the fragrance you want to personalize. It varies between 13 and 45 characters.Please note each pictogram is equivalent to two characters.
The engraving will be located approximately as shown on the image on the product page. The color (white or black) of the product page image is used for preview only, and the product page image of engraving is for illustrative purposes only.
How long does it take to engrave a fragrance?
Please allow at least one extra day for processing. Please note that in busy periods engraving can delay processing by up to two days.
What is the charge for engraving?
Engraving is free with the purchase of any MUGLER engravable bottle. Engraved bottles cannot be returned, exchanged or refunded.
What is the return, refund and exchange policy for engraved bottles?
Please check your message (spelling and icons) carefully before adding the product to your shopping bag and processing payment. Engraved bottles cannot be returned, exchanged or refunded.
How do I know which fragrances can be engraved?
Please click on this link to access the 'engraving' page for the list of bottles which can be engraved. Fragrances can be engraved only at the time of purchase at www.iqullc.com. Unfortunately, we cannot engrave a previously purchased bottle, even if it was purchased from our website.
For additional assistance with engraving, please call our customer service at 1 (877) 843 7968 (9:30am to 6:30pm EST Monday - Friday EST, except Holidays) or via the contact form.
What is the Source?
What is Angel? What are its scents? Where can I buy it?
What is Alien? What are its scents? Where can I buy it?
What is Aura MUGLER? What are its scents? Where can I buy it?
What is Amen? What are its scents? Where can I buy it?
What is Alien Man? What are its scents? Where can I buy it?
What is Angel Muse? What are its scents? Where can I buy it?
What is Innocent? What are its scents? Where can I buy it?
What is Womanity? What are its scents? Where can I buy it?
What is MUGLER Cologne? What are the scents? Where can I buy them?
What is Les Exceptions? What are its scents? Where can I buy it?
Where can I buy MUGLER fashion clothes and accessories?
Is my personal information secure?
Where can I purchase MUGLER products?
What are the benefits of shopping at muglerusa.com?
HOW TO CREATE A WISHLIST?
How do I subscribe to the MUGLER newsletter?
How can I unsubscribe from email newsletters?
What quality controls are in place for MUGLER products?
How to tell you about my experience with a product?
Why my question isn’t listed?
How do I create an account?
HOW TO REGISTER?
Register at My Account for access to the following benefits:
- Offers: exclusive samples, private sales, products and promotions.
- Ease of use: save your personal information, and access your order history, recently viewed products to speed the re-order process.
- Favorites: save a wish list of your favorite products for easy access
To register, click "Sign In/Register" on the top right of our website. We recommend you to click on "create an account & join the Circle". You will then be a member of the Circle loyalty program, eligible for special membership prices (applicable from the second purchase), and can be rewarded for your purchases
You will also be given the option to register when placing an order.
All of the information you supply is strictly confidential. It will only be used by MUGLER to make a delivery or to improve our service to you. It will never be shared or sold.
Do I have to register with muglerusa.com to place an order?
I forgot my password
How do I change my muglerusa.com password?
How can I update my profile?
My Circle / Loyalty Program
WHAT IS MY CIRCLE?
The Circle is the MUGLER rewards program. Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers.
WHAT ARE THE BENEFITS OF BEING A CIRCLE MEMBER?
Be a Circle member gives you also access to exclusive content and events (private sales, games and private events, Mugler community, exclusive articles & videos…) These are just a few of the many ways the Circle will reward you for being one of our loyal MUGLER fans. Want to learn more? Discover The Circle Loyalty Program.
HOW DO I JOIN THE CIRCLE?
WHAT IS A UNIQUE CODE?
HOW DO I REGISTER MY UNIQUE CODE?
I SENT A UNIQUE CODE BY MAIL. AM I A CIRCLE MEMBER?
MY UNIQUE CODE ISN’T WORKING
MY PRODUCT DOESN'T HAVE A UNIQUE CODE
WHY IS MY UNIQUE CODE SCRATCHED, BLACKED OUT OR CUT?
I RECEIVED AN E-COMMERCE CELESTIAL COUPON. HOW CAN I USE IT?
I REFILLED MY FRAGRANCE AT THE SOURCE. HOW CAN I REGISTER THIS PURCHASE?
I PURCHASED A MUGLER PRODUCT IN STORE. HOW DO I REGISTER MY UNIQUE CODE?
I PURCHASED A MUGLER PRODUCT IN STORE. HOW DO I REGISTER MY UNIQUE CODE?
CAN I RETURN A REWARD?
WHAT IS THE CIRCLE PRICE? WHY AM I NOT ELIGIBLE?
The Circle Price is an exclusive member discount on muglerusa.com. It is cumulable with other discounts, and reserved for our Circle clients.To benefit from the Circle price, you must have:
- Created an account and joined the Circle
- Placed an order on mugler.com or declared a Unique Code or a Refill Receipt.
IT SEEMS THAT I LOST MY CIRCLE STARS, WHAT HAPPENED?
The old Stars Circle loyalty program has evolved since March 2019. Stars advantage for members are now replaced by the Circle price that offers Circle member a 10% discount for all orders on Muglerusa.com, starting at your second purchase. Your remaining stars have been converted into a special coupon available on your next purchase on Muglerusa.com.
To find all your available coupons, check your email inbox.